Shipping and Returns

Shipping Information

I ship all of my Urns via USPS, Priority Mail.

Please contact me for pricing on international orders. lucyfagella@gmail.com

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Exchanges

I accept returns and exchanges of un-used urns. Please make sure you have sized your urn correctly, go one size up if you are not sure. All of my urns are measured to the industry standard.

• Contact me within: 3 days of delivery

• Ship items back to me within: 7 days of delivery.

• 5% restocking fee applies for all returns.

• Return shipping is the responsibility of the customer

 The following items can't be returned or exchanged

Due to the nature of these items, I can't accept returns for:

• Custom orders

• Personalized orders with a name

Conditions of return

***Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact me if you have any problems with your order. lucyfagella@gmail.com